Messaging channels
Your own mailbox, answered by your mate — replies threaded, drafts you approve, invites you send, and your team one click away.
01What it does
Your support address, or your own mailbox, read and answered
Every workspace gets a support address your mate answers from. Connect the mailbox customers already write to as well — IMAP, Gmail or Outlook, through a hosted sign-in, nothing pasted — and your mate reads what arrives, answers in the same thread from that address, and works beside you in the Inbox as a mail copilot: it summarizes, drafts, translates, forwards and sends calendar invites, and nothing is sent without your confirmation.
02How to switch it on
Publish the support address for your workspace, or connect your own mailbox from the Console with the hosted sign-in.
Your mate reads each new email, answers from that same address, and keeps everything in one thread in the Inbox.
Choose how much of a customer's earlier mail your mate may use, and which copilot actions it may take; a teammate can take over any thread.
03What it needs
A mailbox sign-in on the provider's page — nothing is pasted or stored here — plus the switches for mail context and copilot actions.
INBOUND_EMAIL_ADDRESS
04Questions
Meet your mate on your own site first
Type your address on the home page and talk to the assistant AI Assistant builds from your own pages, then switch on the channels your customers use.