Messaging channels
Your mate answers Instagram direct messages to your business account.
This connection is on the way
It is not something you can switch on yet. Here is what it will do and how it will be set up, so you know what to expect.
01What it does
Connect the Instagram professional account behind your Facebook Page and a direct message reaches your mate; it answers in the thread, and a teammate takes over from the Inbox when a person is needed.
02See it in place
The channel itself is still being built — the demo previews the experience on a real invented brand.
Sol & Salt Swimwear
One assistant answering Messenger and Instagram DMs: faithful previews of both threads, a grounded collection and size guide, an MCP server over orders and returns, WebMCP page actions, and identified-customer order l…
03How to switch it on
04What it needs
An Instagram professional account linked to a Facebook Page, its access token, the Meta app secret and a verify token. Already connected WhatsApp or Messenger from the same Meta app? Reuse its app secret and verify token here — only the Instagram account id and access token are new.
INSTAGRAM_ACCESS_TOKENMETA_APP_SECRETMETA_VERIFY_TOKEN05Questions
Tell us this is the channel you want and we will let you know the day it opens.